All of our bags use one or more vintage materials and therefore are limited editions. Each time you buy a bag, it comes with an embossed card on which the number of your bag in the edition is handwritten.
All orders are processed within 2 to 5 days, usually within 48 hours. Please let us know if you need it urgently. If the bag you are trying to order is out of stock or back ordered, you will be notified via email. We cannot ship out on weekends or bank holidays. Domestic orders are shipped by Colissimo. For international orders, please email us: firstname.lastname@example.org.
If you need your order quickly, we are able to send it by Fedex or DHL. Please email us for a quote at email@example.com.
Once your item has shipped, you will receive a confirmation email and tracking number.
Please note, we cannot be held responsible for delays due to extreme weather conditions or natural disasters. Any duties incurred from delivery are the customer’s responsibility.
Merchandise in saleable condition with all original tags attached may be returned or exchanged within 14 days of shipping date with original sales receipt. After 14 days, all sales are final.
If you wish to return or exchange an item, please email us at firstname.lastname@example.org with your name, order number, item or items you wish to return, and reason for return. The customer is responsible for all return shipping costs. Natasha Barrault will not accept responsibility for reimbursement or compensation for lost packages without proof of delivery.
Upon our receiving and inspection of merchandise, replacement items will be sent or a refund issued to the same credit card with which the original purchase was made.
Bags in the Trim Collection are made from beautiful, rare vintage trimmings composed of delicate threads. We cannot be held responsible for damage due to threads getting caught in jewelry, or other sharp objects.
We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement. We reserve the right to deny any refunds.
TYPES OF INFORMATION COLLECTED
What we collect and how we use it: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.
You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions for example. The following are some examples of how such information might be collected and used:
Our email newsletter is used to communicate new product availability, events, promotions and discounts. If a user requests to receive our email newsletters, they need to provide a valid e-mail address.
When purchasing Natasha Barrault products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site as a guest.
How you can access, change, or delete your information and preferences: We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to email@example.com or by clicking "unsubscribe" in the email you received. Please include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.
Web Site Activity
We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout Natasha Barrault's Website. Such information is not correlated with any personal information.
Your Natasha Barrault account information is password-protected for your privacy and security. Natasha Barrault will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our website, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
Links to Third Party Sites
Please be aware that our site may contain links to other sites hosted by third parties. Natasha Barrault does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.