ORDERING AND SHIPPING
All our bags use one or more vintage materials and therefore are limited editions.
Each time you buy a bag, it comes with an embossed card on which the number of your bag in the edition is handwritten.
All orders are processed within 2 to 5 days, usually within 48 hours. Please let us know if you need it urgently.
If the bag you are trying to order is out of stock or back ordered, you will be notified by email.
We can not ship on week-ends or bank holidays.
Domestic orders are shipped by Colissimo.
For international orders, please email us: firstname.lastname@example.org.
If you need your order quickly, we can send it by Fedex or DHL. Email us for a quote.
Once your item has shipped, you will receive a confirmation email and tracking number.
We can not be held responsible for delays due to extreme weather conditions or natural disasters
RETURNS AND EXCHANGES
Merchandise in saleable condition with all original tags attached may be returned or exchanged within 14 days of shipping date with original sales receipt.
After 14 days, all sales are final.
If you wish to return or exchange an item, please email us at email@example.com with your name, order number, item or items you wish to return, and reason for return.
You are responsible for the return shipping costs.
Natasha Barrault will not accept responsibility for reimbursement or compensation for lost packages without proof of delivery.
Upon our receiving and inspection of merchandise, replacement item or items will be sent or a refund issued to the same credit card with which the original purchase was made.
Bags in the trim collection are made from beautiful, rare vintage trimmings composed of delicate threads. We can not be held responsible for damage due to threads getting caught in jewelry, or other sharp objects.
We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement.
We reserve the right to deny any refunds.